Refund policy
Return & Refund Policy – BauPaw
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To qualify for a return, the item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase or receipt
To start a return request, please contact us at:
📧 getbaupawofficial@gmail.com
If your return is approved, we’ll provide instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.
For any return-related questions, contact us anytime at:
📧 getbaupawofficial@gmail.com
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
- Your item arrives damaged
- Your item is defective
- You received the wrong item
We’ll review the issue and work quickly to resolve it.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods
- Custom or personalized products
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Final sale or clearance items
If you’re unsure whether your item qualifies for a return, please contact us before submitting your request.
Exchanges
The fastest way to exchange an item is to return the original product first. Once your return is approved, you can place a new order separately.
Refunds
After we receive and inspect your return, we’ll notify you regarding the approval status of your refund.
If approved:
- Your refund will be issued to the original payment method
- Please allow up to 10 business days for processing
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 getbaupawofficial@gmail.com